We recently asked our marketing partners, The Outsourced Marketing Department, to conduct some research on our marketplace and also to seek the views of our clients about the services we provide to them. As ever, research of this nature is really valuable and this was no exception.
You often believe you know and understand what clients think of you especially when you work as closely as we do, but you cannot beat actually asking the question! The research has given us some very useful insights (excuse the pun!) which will help guide us on how we develop our services and the things which our clients perceive are important.
Another very positive thing to come out of the exercise was the following very pleasing comments:
What our clients say about…trusting us to manage their business’s money
We can safely leave everything to Insight without having to worry. It’s like having in-house financial employees. They make us feel like they’re part of the business.
What our clients say about…our service
They are experts in what they offer. Insight show an interest in the business, and therefore know a lot about it. We feel very comfortable with them. We know they understand the business, and can therefore help when we need it.
What our clients say about…their relationship with Insight
We regard our relationship as excellent, and it is paramount that we should get on well.
What our clients say about…value for money
Insight give added value. We probably couldn’t get the same value from another company.
What our clients say about… trusting us to manage their business’s money
We can safely leave everything to Insight without having to worry.
Please say the nicest things!